Skip to main content


Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Akron Public Utilities Bureau (APUB) is redesigning its business practices, technology, and organizational structure in order to improve service levels and become more competitive. One fundamental business change has been to develop empowered “Work Teams,” a strategy which prescribes that the staff closest to the work can help decide how it should be executed, as long as the means chosen remains within APUB's predefined performance guidelines. Numerous benefits have been achieved from the new organizational structure. The implementation has also been challenging due to:

Extent of organizational change

Number of employees impacted

Communication challenges in a 24/7 operation

Work practice traditions developed over 75 years

Aging workforce not comfortable with change

APUB engaged EMA, Inc., to help with implementation of the new organization structure. EMA provided a Resource Loading tool to capture APUB's existing workload and illustrate it in a clear, logical manner. This enabled APUB to analyze and redefine the “right” work needed to support optimized business processes. As a result, APUB was able to:

Eliminate work that was not value-added

Reduce tasks that provide low value

Create new value-added work tasks

Develop up-to-date standard operating procedures

The Resource Loading tool provided APUB with a road map to help redistribute the work to the new Work Teams.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Document Type: Research Article

Publication date: 2004-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more