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San Francisco's Water Pollution Control Division (WPCD) is responsible for operating and maintaining three treatment facilities, seven major pump stations, over ten minor pump stations, three outfalls, two large (66-inch diameter) force mains, and over 30 combined sewer overflow (CSO) structures (Figure 1). Its Maintenance staff of 114 people is responsible for maintaining and/or repairing almost 1000 pumps, 500 large motors (> 15 HP), 30 mechanical bar screens, 10 boilers, 150 supply and exhaust fans, 50 sludge and scum collection systems, 1300 control loops, and a myriad of other ancillary equipment with an annual budget of 18.7 million of which only a little over 3 million is available for equipment, materials, and supplies. Regular communication with Operations and Engineering has been a key element in managing and controlling WPCD's maintenance work and budget.

This paper describes various forms of communication, both oral and written, as an example of an organized method to gain more control of limited Maintenance resources. This comprehensive communication program brought into focus Best Practices that have been found to be effective at WPCD over the past 1-1/2 years (note: MAXIMO was implemented 4 years ago, in late 1999). The paper discusses individual recommendations and the overall assessment of the benefits of thorough communication processes to most effectively utilize scarce labor resources and shrinking budgets.

Document Type: Research Article


Publication date: January 1, 2004

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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