INCORPORATING BALANCED SCORECARD AND PERFORMANCE MEASUREMENT MANAGEMENT SYSTEMS IN EUGENE OREGON
Abstract:Performance measurement is an essential function of successful businesses. Wastewater agencies all practice some level of performance measurement as it relates to regulatory requirements and the need to document compliance. The Wastewater Division for the City of Eugene, Oregon, has expanded its use of performance measures through the establishment of an environmental management system (EMS), and is working to extend the measurement and management concepts of the Plan-Do-Check-Act cycle implemented under the EMS to cover broader organizational functions. The Division will use the Balanced Scorecard as the framework for this extension.
Document Type: Research Article
Publication date: January 1, 2004
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