Wastewater utilities perform a critical mission every day to safeguard human health and the environment. They also face pressure to be more accountable on environmental issues, and more accessible to a wide range of stakeholders. Meeting these responsibilities is especially challenging
in the face of flat or declining budgets and complicated by competing priorities such as the need to enhance security and to maintain and replace aging infrastructure. Environmental management systems (EMSs) offer wastewater utilities an approach to meeting these challenges and improving organizational
performance. However, implementing an EMS is not easy, and requires time, resources, and willingness to change. This paper describes the City of Hopewell Regional Wastewater Treatment Facility's (HRWTF) experience developing and implementing an EMS and offers insights and lessons learned
to other organizations considering whether to develop an EMS.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.