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MSD OF GREATER CINCINNATI'S RESPONSE TO BASEMENT BACKUP

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With a strong desire to provide relief to and compensate homeowners who have experience repeated water in the basement (WIB) problems and with the approval of the Hamilton County Commissioners, the Metropolitan Sewer District of Greater Cincinnati and Hamilton County (MSDGC) has launched a groundbreaking and far reaching program.

As a provision under MSDGC's Global Consent Decree, homes that have experienced WIBs due to lack of capacity of sanitary or combination sewers in the past 5 years will be provided relief from continued WIB events. Solutions can be as simple as a backflow preventer or as complex as purchasing the property. It has been estimated that approximately 37 million dollars will be needed to address basement flooding at approximately 1000 homes.

The program has three major components: Customer Response, Claims payment, and Prevention.

Customer Response: MSDGC will respond to reports of WIB, determine if the cause is sewer related, and through its Customer Service Program use contractors to provide cleanup to affected properties. The Customer Service Representatives will also assist the homeowner in documenting the loss and review with them the claims process.

Claims Payment: A revised claims process has been implemented to provide realistic compensation for documented loss.

Prevention: MSDGC will provide a solution that will address WIB issues. These solutions include the use of backflow preventers, individual homeowner pump systems, and in the most extreme cases, purchase of the affected property.
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Document Type: Research Article

Publication date: 01 January 2004

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