Skip to main content


Buy Article:

$9.50 + tax (Refund Policy)

Or sign up for a free trial

Mentoring – Investing in Human Capital

One intervention in the road to succession planning is mentoring. This paper provides an understanding of the design, implementation, and evaluation of a resource-lean, internally developed and maintained, protégé driven mentoring program. Additionally, copies of The Mentoring Startup Kit are available to interested parties. The kit easily allows any organization to transfer and customize this program to meet its specific needs.

DSRSD's Mentoring Program

The Mentoring Program was designed as an employee development initiative and in support of future Dublin San Ramon Services District (DSRSD) succession planning. DSRSD strongly believes in the development of its employees. The Strategic Plan's Organizational Culture component clearly outlines the responsibility of each manager/supervisor to ‘coach/mentor’ employees.

The Mentoring Program, implemented in June of 2002, fosters relationships within DSRSD that are meaningful to the mentored employee and DSRSD (e.g., information sharing and increased retention). Any employee may function as a mentor and/or protégé. Coaching, interpersonal skills training, and support tools are provided for all employees who would like to engage in a mentoring relationship and desire additional skills.

DSRSD's mentoring program is protégé driven and confidential (i.e., only the Mentoring Program Coordinator knows who is participating in the mentoring relationships.) Mentoring relationships are initiated by a potential protégé selecting a mentor from the candidates in the mentoring pool. The protégé selects the mentor based on his or her own developmental needs and takes the lead in setting objectives, tone, frequency of meetings, and structure of the mentoring relationship. Additionally, each person joining the mentor pool must also identify his or her protégé capacity, i.e., the number of protégés he or she can support. Once selected by a protégé and after agreeing to become a mentor, the mentor supports his or her protégé through providing expertise and guidance.

The Mentoring Program Coordinator and DSRSD's Intranet site are available as resources, as well as to provide guidance. After six months, and again after twelve months, an on-line survey is released to the entire organization. This survey is aimed at determining satisfaction, identifying potential improvements, and ensuring the program is providing value to the organization. Based on our first online survey results (42% response rate), the Mentoring Program meets the needs of the organization. Mentoring relationships have resulted in the following: employees are obtaining additional certifications for future staffing needs within DSRSD as attrition increases; utilization of the educational assistance program has doubled; and on-the-job training for positions employees wish to pursue in the future at DSRSD or elsewhere is increasing and even occurring on the employees’ own time.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: 01 January 2004

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more