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Planning Tools and Strategies that Assist Technology Investment – The City of Phoenix Water Services Department IT Strategic Planning Process and Tools

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The City of Phoenix Water Services Department (Department) serves the drinking water and wastewater treatment needs of 1.4 million customers. The rapid growth of the Phoenix metropolitan area has resulted in an almost exponential growth in the types and numbers of business and information transactions the Department manages to successfully accomplish its mission. The Department's 500 square-mile service area, assets and responsibilities are extensive and complex, requiring an information technology (IT) infrastructure and IT platforms that facilitate effective communication.

Document Type: Research Article


Publication date: January 1, 2004

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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