TOWARD SIX SIGMA WASTEWATER COLLECTION SYSTEMS
Six Sigma was developed at Motorola in the late 1980’s where it helped Motorola win the first Baldridge Award in 1988. Seeing the results, many other companies such as Allied Signal, Nokia, Lockheed Martin and, perhaps most notably, General Electric have achieved impressive results using Six Sigma. While industries around the world have adopted the Six Sigma approach, the more conservative municipal sector has been slower to embrace Six Sigma programs. With ever greater strain being placed on state and local government budgets throughout the nation the power of the Six Sigma methodology should be a welcome innovation. This paper offers an example of how Six Sigma can be used to improve collection systems operations.
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Document Type: Research Article
Publication date: 2004-01-01
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