Skip to main content

FITTING TOGETHER THE PIECES: INTEGRATING CONTINUOUS IMPROVEMENT, STRATEGIC PLANNING, AND TRAINING INTO PUBLIC UTILITY MANAGEMENT

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

Central Contra Costa Sanitary District (CCCSD) is a public utility that collects and treats wastewater for over 430,000 residents and businesses in central Contra Costa County in California. The agency was founded in 1946 and is run by an elected Board of Directors. CCCSD has been engaged in various change efforts since the mid-1980's, due in part to the evolving regulatory climate and the need for the agency to re-engineer some of its treatment processes, keep rates under control, and prepare for the inevitable “changing of the guard” in response to an aging work force. Focusing on three primary areas involved in CCCSD's change activities–continuous improvement, strategic planning and training–this paper will describe the overall approach the agency is using to build a culture supportive of maintaining high performance standards in its overall organization, and specifically how this is playing out in its plant operations department. An important aspect of this paper will be to demonstrate that there is no “one best way” to approach change, that each agency must address for their own what its conditions for change are, and understand that lessons learned are vital to continually moving forward to becoming a high performance organization.

Document Type: Research Article

DOI: https://doi.org/10.2175/193864704784342352

Publication date: 2004-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more