COMMUNICATING IN CRISIS – SYSTEMS THAT AUTOMATE AND IMPROVE COMMUNICATIONS
Abstract:When the sludge hits the fan, you don't want to be scrambling to figure out who to contact and how. By tying together multiple computer applications, you can enable a more effective emergency communication program in your utility. Automated phone broadcasting, bulk e-mail, media notification, and constant updates for the medical community and emergency responders are all part of an effective emergency communications plan. And all this can be automated and simplified so that during a crisis situation, you are not spending most of your time dealing with notification, but rather with eliminating the problem.
The notification infrastructure is just a small part of the overall systems integration program that can help improve water security and response capability. During this session, we will show how connecting CIS, GIS, and notification tools can help utilities improve their emergency response programs. And in addition to improving emergency notification, this application integration framework can also improve daily communication tasks with customers, the medical community, and other parties. Customer service and public relations can benefit from this improved communications infrastructure.
We will provide answers to common questions such as these:
How can I reduce my communications burden without breaking the bank?
What systems do I need to have to increase responsiveness to my customers and other parties?
Can automated communications strategies really help reduce workload?
What is the state of technology, and how do we plan forward to incorporate this framework in strategic plans?
Document Type: Research Article
Publication date: January 1, 2004
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