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Developing an e-Business Strategy for Public Sector Utilities

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e-Business has received its share of positive and negative attention during the past couple of years. From fever to dot.bomb fall-out, almost everyone involved in e-Business is wondering how it will play out. As the dot.bomb dust settles it has become apparent that the Internet is here to stay as a business tool. Utility executives and managers realize they need to take advantage of the Internet's business value, but where do they start. This paper presents a framework for developing an e-Business strategy for the public sector utility. It describes how that framework was successfully executed by the North Wales Water Authority. This paper provides utility executives and managers practical insight into how you can develop your own e-Business Strategy.

Document Type: Research Article


Publication date: January 1, 2004

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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