Skip to main content

TRANSFORMING A COUNTY SANITATION AUTHORITY INTO AN HIGH PERFORMING ORGANIZATION

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

Since its founding in 1959, Loudoun County Sanitation Authority (LCSA) has doubled its customer base every ten years (Figure 1). This is a result of the exceptional growth rate of Loudoun County, Virginia. Loudoun has historically been a farming community but has recently seen unprecedented expansion due to the remarkable success of the Washington Dulles Airport, the economic engine for the region, as well as the swelling Washington, DC metropolitan population's searches for homes. During the decade from 1990 to 2000, Loudoun County experienced a 13 percent annual growth rate and was one of the fastest growing jurisdictions in the nation. The growth rate and associated customer service workload required a systematic change within LCSA. The organization needed better techniques for planning and managing the increased service delivery needs for the community in a consistent and efficient manner. Loudoun County is composed of a well educated, affluent community, one that expects superior service delivery. The challenge presented to LCSA was to meet such expectations during an extended rapid growth period.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: 01 January 2004

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more