TOOLBOX APPROACH FOR WORK PROCESS IMPROVEMENTS
communities have been challenged with significant reductions in outside funding from state and local sources in California that have historically been used to maintain infrastructure. Concurrently, the public has increased their awareness and demands for the quality and timeliness of work in the streets that impact their neighborhoods. In response, many local agencies have increased infrastructure restoration requirements for utilities working in their communities and included more restrictive permit conditions for performing work. These circumstances have led staff at the East Bay Municipal Utility District (District) to utilize a toolbox approach to streamlining work processes and increasing collaborative efforts with local agencies. This paper outlines the tools used to identify and implement work process improvements, examples of the opportunities identified and tools developed, strategies used to increase collaboration with the local communities, successful negotiations for more reasonable permit conditions and examples of collaborative projects that allowed for cost reductions to the District.
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Document Type: Research Article
Publication date: 2004-01-01
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