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Personal Leadership and Cultural Change: Seattle Public Utilities Best Practices in Leadership Development

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Four years ago, Seattle Public Utilities set out to develop personal leadership in employees and create a culture that would effectively lead the utility into the future. This session describes the program responsible for dynamic improvements in personal leadership capacity and cultural readiness to meet the complex, adaptive challenges facing public utilities today.

Shared recently as Best Practices with other utilities, SPU's Leadership Program, entitled Directions, has prompted dramatic improvements in participants' ability to take risks, remain customer focused, lead and develop others at all levels of the organization and better understand their role in today's utility environment.

As of June 2003,



200 employees have participated in the Directions leadership program


All participants received an average of 60 hours of leadership training


95 alumni have been engaged in Alumni Forums


75 alumni have taken the LEA 360 for the second time to measure individual leadership progress


There has been a noted improvement in employee's opinion about leadership at the utility
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Document Type: Research Article

Publication date: 2003-01-01

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