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Why CMMS Implementations Fail

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Many companies have purchased a Computerized Maintenance Management System (CMMS) or Computerized Asset Management System (CAMS) with the intent that the system will be the silver bullet that solves all the maintenance problems. There are literally hundreds of information management software bundles available today that can be classified as maintenance management suites. Computerized Maintenance Management Systems (CMMS) have become more sophisticated and much more capable over the last five years, yet many CMMS users feel that their systems have failed to deliver the desired results. Is this due to a preponderance of faulty software or some other, more fundamental flaw? Why aren't these companies realizing the maintenance management improvements that they anticipated? What is causing CMMS software to fail to deliver the goods and can anything be done to alleviate the problems that seem to plague so many facility maintenance departments?
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Document Type: Research Article

Publication date: 2003-01-01

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