Skip to main content

Toronto Successfully Integrates Organization, Practices, and Technology in a Best Practices Implementation

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

The City of Toronto Water and Wastewater Division is striving to be a frontrunner in the industry through the adoption of new technologies, operations and maintenance practices, and business-oriented organizational structures. Their vision is to become a world-class public service provider, competitive with the best in the world and fulfilling all customer expectations.

The Water Supply and Water Pollution Control Sections have established the Works Best Practices Program (WBPP), a five-year improvement program, to help the Division achieve this vision. An assessment of organization, practices, and technology identified an opportunity to reduce operations and maintenance expenditures by 36 million per year. The opportunity was reviewed, validated, and detailed by the Division to establish targets for the WBPP. In 1995, the WBPP kicked off with a program budget of 110 million.

The design of the improvement program is based on six Best Practices concepts. The City documented and analyzed their current practices and applied the Best Practices concepts to develop the new organizational design, work practices, and functional requirements for the various components of the integrated technology solution. Progress is being measured in a number of areas, including finance, environment, public health, and staff and management effectiveness. To date, cumulative cost reductions of more than 65 million (CDN) have been realized and reflected in the 2002 budget. Annual savings are expected to reach 36 million per year upon full implementation of WBPP. All Plant employees have now had training in best work practices to move the organization toward a strong sense of self-sufficiency, competitiveness, and pride. As well, control systems that will enable better control of water and wastewater quality are well into the detailed design and construction phase.

The Program's real challenge has been providing a smooth and timely integrated implementation. Successfully undertaking a major change initiative of this scale requires careful attention to the integration of the various activities associated with the key tracks. This paper will discuss how the successful integration of organization, practices, and technology was achieved by looking at Program design, project structure and schedule, and the integration philosophy. The paper will also address the various issues and challenges faced throughout implementation, as well as the next steps required to ensure ongoing success.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: 2002-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more