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This paper describes the transition of the Water Resources Department of the City of Titusville, Florida from a traditional management philosophy and hierarchy to an efficient, effective and responsive utility dedicated to continuous improvement. The document recounts the involvement of the employees of the utility as a key factor in implementing new concepts and methodologies as they map the road to the future. Through the use of contemporary management values and organizational tools such as self-assessment, peer review, strategic planning and performance measurement, the utility has begun evolving into a proactive and customer service-oriented utility to meet the challenges of the new millennia.

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864702784248467

Publication date: January 1, 2002

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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