Skip to main content

Taking Control of Your Destiny: Preparing To Separate

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

Managing and operating a water or wastewater utility as a competitive business is always challenging. It is even more difficult when the utility is competing with more than 15 other services vying for the attention of City Council. This is especially true in the face of today's top issues, such as:



Deteriorating infrastructure that needs large investment


Increasing regulatory and customer service requirements


Inter-Departmental competition for funding


Increasing demands to be competitive


Clearly, there is only one way to run a rate-based (as opposed to tax-based) utility as a public business while successfully meeting all of these challenges. The solution is to separate from the rest of the municipal service bundle and its associated bureaucracy. The only way to prepare the way for separation is to prove to Council that the utility can be run as competitively as the private sector, while maintaining the compassion of a public organization.

This paper describes the process used by the City of Toronto Water and Wastewater Division to initiate and carry out its quest to become a competitive, independent business unit. It discusses the key program elements, the hurdles that have been overcome, the challenges that still remain, and the results to date. Toronto has accumulated more than 65 million (CDN) in benefits to date on the Division's Works Best Practices Program and is poised to make the move.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: 2002-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more