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Water and Sewer Permit Tracking Application

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The permit issuing process at Detroit Water & Sewer Department (DWSD) for new water and sewer connection was paper based. The permit process was very complex due to approval/inspection by various groups within DWSD organization. The successful completion of permit process requires collaboration of five different groups. The tracing of the permit application status in the middle of process was very difficult. The status of new water and sewer permit connection request submitted to DWSD was achieved by follow up of the paper trail through the five departments, which was a nearly impossible task for DWSD staff. Malcolm Pirnie developed a custom software solution to meet the unique information sharing needs of DWSD. To provide better customer service, DWSD wanted to know the status of every new connection permit request throughout the entire permitting process.

Document Type: Research Article


Publication date: January 1, 2002

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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