If you are experiencing problems downloading PDF or HTML fulltext, our helpdesk recommend clearing your browser cache and trying again. If you need help in clearing your cache, please click here . Still need help? Email email@example.com
The Washington County Service Authority, like most water utilities, faces increasing demands on our existing financial resources. Aging infrastructure that leaks and requires frequent repairs must be replaced. Population growth calls for replacement of insufficiently sized lines, pumps,
and reservoirs. New regulatory requirements have increased the capital costs and labor for both treatment and sampling. Customers expect rapid, courteous service. All these demands, with many others, increase the cost of operating the utility. Because resources to meet these demands are
limited by existing rate structures and customer acceptance of rate increases, continuous improvement is necessary to reduce the cost of existing demands, “setting free” existing resources to meet the new demands. The Service Authority is a rural water and wastewater utility
in Virginia, serving a population of approximately 45,000. The customer base is growing due to growth within the existing service area, as well as efforts to extend service to areas currently unserved. Improving our utility's performance is necessary, in order to operate and maintain
our system, provide the service our customers expect, and to be able to afford necessary improvements within our rate structure. Using AWWA/WEF's QualServe program of Self-Assessment and Peer Review as the primary tool for our improvement, our 4-part approach was: develop an agenda for improvement, work to implement our agenda for improvement, measure our progress, refine the agenda. The
achievement to date on the utility's agenda for improvement has resulted in annual cost savings/increased revenues of 765,000 (11% of annual operating budget). These include measurable improvements in “lost water,” chemical costs, and operating costs. Other results,
less readily quantified, include improvements in strategic planning, customer service, and human resources.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.