IMPROVED UTILITY MANAGEMENT WITH TECHNOLOGY AND COMPETITIVE STAFFING
Authors: Caldwell, John; Kellogg, Stephen
Source: Proceedings of the Water Environment Federation, WEF/AWWA Joint Management 2002 , pp. 247-254(8)
Publisher: Water Environment Federation
Abstract:Pressures on utilities are driving forces for change. These drivers include increased environmental regulations; aging infrastructure; increased customer demands; and the ever-present threat of privatization. This paper will illustrate how a combination of technical systems, a competitive philosophy, and extensive employee involvement together result in a best in class utility operation.
Document Type: Research article
Publication date: 2002-01-01
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