IMPROVED UTILITY MANAGEMENT WITH TECHNOLOGY AND COMPETITIVE STAFFING

Authors: Caldwell, John; Kellogg, Stephen

Source: Proceedings of the Water Environment Federation, WEF/AWWA Joint Management 2002 , pp. 247-254(8)

Publisher: Water Environment Federation

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Abstract:

Pressures on utilities are driving forces for change. These drivers include increased environmental regulations; aging infrastructure; increased customer demands; and the ever-present threat of privatization. This paper will illustrate how a combination of technical systems, a competitive philosophy, and extensive employee involvement together result in a best in class utility operation.

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864702785301817

Publication date: January 1, 2002

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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