As one of the largest wastewater utilities in the nation, the Metropolitan Water Reclamation District of Greater Chicago (District) confronts many of the same challenges as private business: enhance customer service and increase operational effectiveness while providing rewarding opportunities
for employees. Changing regulatory requirements regarding oversight of industrial discharges to Publicly Owned Treatment Works (POTW) add to the challenges facing utilities. The Industrial Waste Division (IWD) of the District's Research and Development Department (R&D) is responsible
for the enforcement of the District's Sewage and Waste Control Ordinance, Pretreatment, and User Charge Ordinance, including the compilation and presentation of data pertaining to industrial wastes. Over the past two decades, multiple computer applications have been employed by the District
to address various aspects of IWD's needs. Although serving the District well for many years, upkeep of these separate systems has proven to be challenging in light of evolving business needs coupled with advancements in automation and information technology. This paper presents a
case study of the District's specification, evaluation, and implementation of a Pretreatment Information Management System (PIMS) to leverage information technology for improved pretreatment program administration. PIMS provides a single, consolidated solution allowing members of IWD
access to a centralized database as controlled by configurable security profiles. PIMS addresses the needs of all sections of IWD, resulting in time savings and error reduction through elimination of redundant data entry and business functions arising from the use of multiple, disparate systems.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.