LIGHTING THE LAMP
The Hampton Roads Sanitation District (HRSD), is a regional wastewater utility located in Southeast Virginia. It is state-chartered and reports to Commissioners appointed by the Governor. In its sixty year history, HRSD has a long and glowing record of technical achievements. Most of these achievements were produced through a pervasive “top down” style of management. In an environment becoming increasingly competitive, the organization saw the need to involve much more of its 700 employees in the fabric of HRSD's creativity and decision making. A cross functional team was formed to create and implement a program designed to teach supervisors and leaders the basic human relations skills needed to empower the entire organization. This team, known as the LAMPlighters, worked for two years to produce the LAMP (Leadership and Management Program). HRSD established a partnership with one of its “customers”, the City of Virginia Beach, VA, to have two of its trainers from the Human Resources Department teach LAMP to approximately 200 HRSD supervisors. To obtain “buy-in”, the training began with a “pilot” class of senior managers in October 1998. After that, LAMP was off and running, leading to week long classes of approximately twenty-four students each. Participants were drawn from all HRSD departments. Materials taught included: Covey's Seven Habits of Highly Effective People, the Myers-Briggs Type Indicator, Blanchard's Situational Leadership Model and HRSD's organizational values. Classes were very inter-active, using class discussions, “break-out” sessions, ample critique opportunities to support the learning atmosphere. The last group of supervisors completed LAMP in April 2000 and HRSD is now considering ways to “keep the LAMP lighted” in order to make an already quality organization into an even better one.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
Document Type: Research Article
Publication date: 2000-01-01
More about this publication?
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.
WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- Learn about the many other WEF member benefits and join today
- Ingenta Connect is not responsible for the content or availability of external websites