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Improving Organizational Efficiency through Quality & Cost–Effective Support Services

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Abstract:

To improve operational performance and service delivery efficiency, many water and wastewater utilities have been conducting benchmarking analysis and cost reviews on the operations of their treatment works and other assets. Operational performance measures have been developed and improvement initiatives identified and implemented for operation and maintenance (O&M) functions and specific tasks. As a result, the operational performance of many plants has been improved and substantial direct O&M cost savings have been achieved over the past several years. While most of the attention has been focused on the direct cost of O&M services, some utilities have started to take a closer look at the other expenses of operating and maintaining their infrastructure; e.g., the costs associated with support functions such as accounting, procurement, human resources, general services, and management.

Document Type: Research Article

DOI: https://doi.org/10.2175/193864700784545919

Publication date: 2000-01-01

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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