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In 1998 Unified Sewerage Agency undertook the consolidation of its three laboratories. The final result was to be one lab located remotely from the four treatment plants operated by the Agency. The task was particularly challenging because of the physical move of two of the labs and the change in structure and culture that would affect 16 Lab Specialists, two Lab Assistants, a QA/QC Coordinator and two Supervisors. A new management structure was also introduced during the laboratory consolidation. An early buyout program affected the final number of employees affected just before consolidation was to take place, in which one supervisor, two lab specialists and one lab assistant took advantage of the program and left the Agency. A number of tools were employed to accomplish the consolidation. Among these were formation of teams, large and small group meetings, employment of outside facilitators, use of Agency facilitators and a lot of hard work by all affected employees. This was all accomplished while still providing all of our customers with their data in a timely manner.

Document Type: Research Article


Publication date: 2000-01-01

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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