If you are experiencing problems downloading PDF or HTML fulltext, our helpdesk recommend clearing your browser cache and trying again. If you need help in clearing your cache, please click here . Still need help? Email help@ingentaconnect.com

QUALSERVE FOR SMALL COMMUNITIES

$17.50 plus tax (Refund Policy)

Buy Article:

Abstract:

QualServe is a voluntary, continuous quality improvement program designed specifically for water and wastewater utilities. QualServe uses proven quality management tools (self-assessment survey and on-site peer review) to assist utilities with the continual improvement of both overall utility operations and customer satisfaction. QualServe was developed originally by the American Water Works Association (AWWA) and the AWWA Research Foundation (AWWARF), and pilot tested in 1996. The program was launched in 1997 for use initially by large water utilities (25,000 customer connections and greater), and then modified for medium water utilities (5,000 to 25,000 connections) in mid 1998. AWWA teamed with the Water Environment Federation and the Water Environment Research Foundation, and then modified/launched the program for wastewater and joint water/wastewater utilities in late 1998. Concurrently, the program has been evaluated for delivery at smaller utilities, defined as those serving between 1,000 and 5,000 connections or a comparable population. A pilot test for this size utility was conducted in late 1999 and early 2000. Presently under consideration is the appropriate mechanism for affordable delivery of the peer review to utilities of this size.

This paper will explain the basic components of the current QualServe program (selfassessment and peer review) and those components under development (including a benchmarking clearinghouse and a North American-based accreditation program). The paper will also explore how utilities in small communities can participate in QualServe and the role that local organizational units of both the Water Environment Federation and the American Water Works Association might play in facilitating the delivery of the program.

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864700784547304

Publication date: January 1, 2000

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • ingentaconnect is not responsible for the content or availability of external websites

Tools

Favourites

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more