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This document provides policymakers, managers, and planning and evaluation staff with ideas about participatory processes and indicators that can be used to involve community members and others in program evaluation. There is now widespread recognition that participatory development is critical for achieving sustained benefits. Participatory development creates "ownership", accountability, and a willingness on the part of users to manage and invest in services. By broadening and opening up the development process, participatory development requires new approaches to planning and poses new challenges. The report draws upon experience gained during fifteen years, and is structured around a framework of key indicators that can be measured to determine progress toward the objectives of sustainability, effective use, and replicability in water sanitation programs.

Publisher: World Bank

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