This paper reviews progress made in the development of public management systems capable of meeting European standards in the new member states of the European Union, looking into the people, systems, and service delivery aspects of public management systems. The new member states
face considerable challenges—improving fiscal management, building absorption capacity of rapidly increasing levels of EU structural funds, and enhancing economic competitiveness—making essential the building of high-quality public management systems. The study
applies existing tools for comparative analysis and benchmarking of public management quality used in the context of the EU. It draws conclusions on why progress has been slow on introducing competitive public managements systems and practices in the new member states. This report proposes
an agenda for reform as well as alternatives to traditional approaches to strengthening public management systems.