Jobcentre Plus or minus?
Abstract:This article examines the effectiveness of Jobcentre Plus in terms of benefit and employment service delivery and discusses the implications of the new model of service delivery for different client groups. The evidence suggests that while Jobcentre Plus has had some positive effects on employment service, it has had a negative effect on benefit service delivery. Clients who are further from the labour market and for whom moving into employment is an inappropriate option have had the most negative experience from the new model of service delivery.
Document Type: Research Article
Publication date: 2009-02-01
Benefits (now known as The Journal of Poverty and Social Justice)
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Benefits (to be known as The Journal of Poverty and Social Justice from 2010) provides a unique blend of high-quality research, policy and practice from leading authors in the field related to all aspects of poverty and social exclusion. The journal has changed its name to reflect its wider scope and has growing international coverage.
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