The Pension Service: delivering benefits to older people?
Abstract:Since April 2002 benefits for older people have been administered by the Pension Service, an executive agency of the Department for Work and Pensions. Its aims are to improve service delivery, so that pensioners can claim their entitlements as easily as possible, and to increase take-up of means-tested benefits. However, the move to dealing with claims over the telephone will only make it marginally easier to navigate the benefits system: pensioners will still need to go elsewhere to claim disability and housing-related benefits. And the history of attempts to increase take-up suggests that some pensioners will always be resistant to claiming meanstested benefits. This said, the introduction of Pension Credit in October 2003 will extend means-testing to around half of all pensioners, and it is possible that this will reduce stigma and encourage benefit take-up by the poorest pensioners.
Document Type: Research Article
Publication date: 2003-06-01
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