Skip to main content

The Pension Service: delivering benefits to older people?

Buy Article:

$36.95 plus tax (Refund Policy)


Since April 2002 benefits for older people have been administered by the Pension Service, an executive agency of the Department for Work and Pensions. Its aims are to improve service delivery, so that pensioners can claim their entitlements as easily as possible, and to increase take-up of means-tested benefits. However, the move to dealing with claims over the telephone will only make it marginally easier to navigate the benefits system: pensioners will still need to go elsewhere to claim disability and housing-related benefits. And the history of attempts to increase take-up suggests that some pensioners will always be resistant to claiming meanstested benefits. This said, the introduction of Pension Credit in October 2003 will extend means-testing to around half of all pensioners, and it is possible that this will reduce stigma and encourage benefit take-up by the poorest pensioners.


Document Type: Research Article

Publication date: 2003-06-01

More about this publication?
  • Benefits (now known as The Journal of Poverty and Social Justice)

    New aims and scope

    Benefits (to be known as The Journal of Poverty and Social Justice from 2010) provides a unique blend of high-quality research, policy and practice from leading authors in the field related to all aspects of poverty and social exclusion. The journal has changed its name to reflect its wider scope and has growing international coverage.

    Content spans a broad spectrum of poverty-related topics including social security, employment and unemployment, regeneration, housing, health, education and criminal justice, as well as issues of ethnicity, gender, disability and other inequalities as they relate to social justice.

    With succinct articles ideal for teaching purposes and students, The Journal of Poverty and Social Justice combines an original and exciting mix of:

    • scholarly, peer-reviewed articles
    • cutting-edge discussions of topical issues
    • a comprehensive round-up of key publications

    It will be an essential resource for academics, policymakers and practitioners working in these areas.

  • Editorial Board
  • Information for Authors
  • Subscribe to this Title
  • Policy Press journals homepage
  • The Journal of Poverty and Social Justice fast track articles
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more