ISSN 0740-817X (Print); ISSN 1545-8830 (Online)
Publisher: Taylor and Francis Ltd
Staffing multi-skill call centers via search methods and a performance approximation pp. 483-497(15) Authors: Avramidis, Athanassios; Chan, Wyean; L'Ecuyer, Pierre
Computing protection level policies for dynamic capacity allocation problems by using stochastic approximation methods pp. 498-510(13) Authors: Erdelyi, Alexander; Topaloglu, Huseyin
Production control with backlog-dependent demand pp. 511-523(13) Authors: Gershwin, Stanley; Tan, Baris; Veatch, Michael
Benefits of cross-training in a skill-based routing contact center with priority queues and impatient customers pp. 524-536(13) Authors: Ahghari, Mahvareh; Balci˙oglu, Baris
A survey of issues in biomanufacturing research pp. 537-545(9) Authors: Grant, Hank; Settles, Stan
Pooling strategies for call center agent cross-training pp. 546-561(16) Authors: Tekin, Eylem; Hopp, Wallace; Van Oyen, Mark
A decomposition approximation for three-machine closed-loop production systems with unreliable machines, finite buffers and a fixed population pp. 562-574(13) Authors: Maggio, N.; Matta, A.; Gershwin, S. B.; Tolio, T.
A sequential stochastic passenger screening problem for aviation security pp. 575-591(17) Authors: McLay, Laura; Jacobson, Sheldon; Nikolaev, Alexander
Receive new issue alert