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Publisher: Taylor and Francis Ltd

Volume 41, Number 6, June 2009

Staffing multi-skill call centers via search methods and a performance approximation
pp. 483-497(15)
Authors: Avramidis, Athanassios; Chan, Wyean; L'Ecuyer, Pierre

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Production control with backlog-dependent demand
pp. 511-523(13)
Authors: Gershwin, Stanley; Tan, Baris; Veatch, Michael

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A survey of issues in biomanufacturing research
pp. 537-545(9)
Authors: Grant, Hank; Settles, Stan

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Pooling strategies for call center agent cross-training
pp. 546-561(16)
Authors: Tekin, Eylem; Hopp, Wallace; Van Oyen, Mark

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A sequential stochastic passenger screening problem for aviation security
pp. 575-591(17)
Authors: McLay, Laura; Jacobson, Sheldon; Nikolaev, Alexander

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