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Volume 33, Number 6, 15 May 2002

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Special Issue on Intelligent Product Support Systems
pp. 387-388(2)
Authors: Pham D.T.; Dimov S.S.; Setchi R.M.

Web-based intelligent helpdesk-support environment
pp. 389-402(14)
Authors: Foo S.; Hui S.C.; Leong P.C.

Open hypermedia for product support
pp. 421-432(12)
Authors: Wills G.; Sim Y-W.; Crowder R.; Hall W.

Enhanced product support through intelligent product manuals
pp. 433-449(17)
Authors: Pham D.T.; Setchi R.M.; Dimov S.S.

Using technology to facilitate the design and delivery of warnings
pp. 461-466(6)
Authors: Wogalter M.S.; Conzola V.C.

Agent-based product-support logistics system using XML and RDF
pp. 467-484(18)
Authors: Choi J.; Kim Y.; Park Y-T.; Kang S-H.

Design methodology for diagnostic strategies for industrial systems
pp. 505-512(8)
Authors: Magni L.; Scattolini R.; Rossi C.

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