Fit between sourcing capabilities and organisational structure on IT outsourcing performance
Thus far, relatively few studies on the supplier side of Information Technology (IT) outsourcing arrangements have been based on empirical quantitative research. Previous research identified a recurring supplier problem, a lack of sustainability in IT performance. The literature revealed
that a supplier's capabilities and organisational structure affect the supplier performance. We hypothesise that realising a fit between the necessary sourcing capabilities and organisational structure on the IT supplier side will result in a sustainable sourcing performance. We executed a
survey research among employees involved in sourcing activities of three different IT outsourcing suppliers (N = 135). The results from our analysis provide evidence that these constructs can be used to analyse differences between the three types of service suppliers.
Results indicate that suppliers who focus on establishing a fit are more willing or able to monitor if they achieve a sustainable performance.
Keywords: Information Technology outsourcing; capabilities; fit; organisational structure; performance; supplier
Document Type: Research Article
Affiliations: Faculty of Technology, Policy and Management,Delft University of Technology, Delft, The Netherlands
Publication date: 01 April 2013
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