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Publisher: Taylor and Francis Ltd

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Volume 24, Number 12, 1 December 2013

Editorial board
pp. i-i(1)

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Quality management and performance: a comparison between the UK and Turkey
pp. 1015-1031(17)
Authors: Clegg, Ben; Gholami, Roya; Omurgonulsen, Mine

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How to compare performances of firms operating in different sectors?
pp. 1032-1049(18)
Authors: Bititci, U.S.; Firat, S.U.O.; Garengo, P.

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Understanding service quality
pp. 1050-1065(16)
Authors: Prakash, A.; Mohanty, R.P.

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Managing lean capabilities through flexible workforce development: a process and framework
pp. 1066-1076(11)
Authors: Tan, Kim Hua; Denton, Paul; Rae, Rosalind; Chung, Leanne

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Note on solving inventory models from operational research view
pp. 1077-1080(4)
Authors: Lin, Shu-Jen; Wou, Yu-Wen; Chao, Chung-Jen

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Development and analysis of mathematical and simulation models of decision-making tools for remanufacturing
pp. 1081-1100(20)
Authors: Andrew-Munot, Magdalene; Ibrahim, Raafat N.

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Key concepts in operations management, by Michel Leseure
pp. 1101-1102(2)
Author: Gaiardelli, Paolo

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