Authors: E. W. T. Ngai; T. C. E. Cheng; S. S. M. Ho

Source: Production Planning and Control, Volume 15, Number 6, September 2004 , pp. 622-630(9)

Publisher: Taylor and Francis Ltd

Abstract:

This paper reports the results of a survey on the critical success factors (CSFs) of web-based supply-chain management systems (WSCMS). An empirical study was conducted and an exploratory factor analysis of the survey data revealed five major dimensions of the CSFs for WSCMS implementation, namely (1) communication, (2) top management commitment, (3) data security, (4) training and education, and (5) hardware and software reliability. The findings of the results provide insights for companies using or planning to use WSCMS.

Keywords: Web-based supply-chain management systems; critical success factors; exploratory factor analysis

Document Type: Research article

DOI: http://dx.doi.org/10.1080/09537280412331283928

Publication date: 2004-09-01

More about this publication?

• Editorial Board
• Information for Authors
• Subscribe to this Title
• ingentaconnect is not responsible for the content or availability of external websites

Related content

• In this: publication
• By this: publisher
• In this Subject: Materials & Manufacturing
• By this author: E. W. T. Ngai ;  T. C. E. Cheng ;  S. S. M. Ho

Website © Publishing Technology. Article copyright remains with the publisher, society or author(s) as specified within the article.

• Terms and conditions
• Privacy policy
• Information for advertisers