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Publisher: Taylor and Francis Ltd

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Volume 31, Number 3, 1 March 2012

New opportunities for services and human–computer interaction
pp. 205-208(4)
Authors: Wild, Peter J.; van Dijk, Geke; Maiden, Neil

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Affective and social determinants of mobile data services adoption
pp. 209-219(11)
Authors: Karaiskos, Dimitrios C.; Drossos, Dimitris A.; Tsiaousis, Alexandros S.; Giaglis, George M.; Fouskas, Konstantinos G.

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Storytelling Group – a co-design method for service design
pp. 221-230(10)
Authors: Kankainen, Anu; Vaajakallio, Kirsikka; Kantola, Vesa; Mattelmäki, Tuuli

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The role of HCI models in service front-end development
pp. 231-244(14)
Authors: Paterno, Fabio; Santoro, Carmen; Spano, Lucio Davide

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Lowering the line of visibility: incidental users in service encounters
pp. 245-260(16)
Authors: Inbar, Ohad; Tractinsky, Noam

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The tension between user-centred design and e-government services
pp. 261-273(13)
Authors: Kotamraju, Nalini P.; van der Geest, Thea M.

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Adding user experience into the interactive service design loop: a persona-based approach
pp. 287-303(17)
Authors: Idoughi, Djilali; Seffah, Ahmed; Kolski, Christophe

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User-centred design and evaluation of EnergyCoach – an interactive energy service for households
pp. 305-324(20)
Authors: Katzeff, Cecilia; Nyblom, Åsa; Tunheden, Sara; Torstensson, Carin

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