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Action-oriented classification of families' information and communication actions: exploring mothers' viewpoints

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Action-oriented service and technology development begins with the idea that people use technologies to reach their action goals. Consequently, we should investigate user needs and how they can be satisfied, and adapt services and technologies to the natural course of actions. Here, we focus on family communication and investigate mobile communication service types for families. For this study 10 mothers were interviewed; we investigated the nature of their everyday information and communication needs and the different knowledge and information transfer actions that were discovered in their families. Qualitative analysis of these interviews was used to generate a taxonomy, which, in turn, can help in providing enhanced individual services and family-centred design models.

Keywords: ICT; action-oriented design; services; use schemata; user psychology

Document Type: Research Article


Affiliations: 1: Agora Center, University of Jyvaskyla, Jyvaskyla, Finland 2: Department of Computer Science and Information Systems, University of Jyvaskyla, Jyvaskyla, Finland 3: Department of Computer Sciences, University of Tampere, Tampere, Finland

Publication date: 2009-11-01

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