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Evaluating causes and consequences of turnover intention among IT workers: the development of a questionnaire survey

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In this paper we describe the process of developing a questionnaire survey that evaluates the causes and consequences of turnover intention among information technology (IT) workers, with specific attention to issues of importance to women and minorities within the IT workforce. The questionnaire development process consisted of four steps: Creation of the initial questionnaire from a literature review of existing scalesPilot study using interviews to test the questionnaireModifications to the questionnaire based on feedback from the pilot studyImplementation of the revised questionnaire survey. The process used for the development of the questionnaire survey is systematic and addresses issues specific to the IT workforce, in particular the underrepresentation of women and minorities in the IT workforce. The questionnaire survey allows the collection of reliable and valid data on causes and effects of retention and intention to turnover, thus making it possible to better understand the reasons for the underrepresentation of women and minorities in the IT workforce.

Keywords: IT workforce; Job satisfaction; Job stress; Questionnaire survey; Turnover; Working conditions

Document Type: Research Article


Affiliations: 1: Lowell University 2: Center for Quality and Productivity Improvement, University of Wisconsin-Madison 3: RAND Corporation

Publication date: September 1, 2006

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