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Publisher: Taylor and Francis Ltd

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Volume 24, Number 2, March-April 2005

Editorial
pp. 79-80(2)
Author: Stewart, Tom

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Determinant elements of customer relationship management in e-business
pp. 101-109(9)
Authors: Horn, D; Feinberg, R; Salvendy, G

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Mobile phones and the evolution of social behaviour
pp. 111-129(19)
Author: Srivastava, L

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Mental models and online consumer behaviour
pp. 147-150(4)
Author: Stibel, JM

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