If you are experiencing problems downloading PDF or HTML fulltext, our helpdesk recommend clearing your browser cache and trying again. If you need help in clearing your cache, please click here . Still need help? Email help@ingentaconnect.com

Requirements for community support systems – modularization, integration and ubiquitous user interfaces

$61.74 plus tax (Refund Policy)

Buy Article:

Abstract:

Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customizable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several domains and have derived some requirements in these projects. These requirements are mainly related to different aspects of usability. In this paper we present the requirements and motivate an architecture for community support systems designed to fulfil these requirements.

Document Type: Regular Paper

DOI: http://dx.doi.org/10.1080/0144929021000048484

Publication date: September 1, 2002

More about this publication?
Related content

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more