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Publisher: Taylor and Francis Ltd

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Volume 21, Number 3, 1 May 2002

Editorial
pp. i-ii(2)
Author: Stewart, Tom

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Automated telephone answering systems and aging
pp. 171-184(14)
Author: Dulude, Louise

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Critical design factors for successful e-commerce systems
pp. 185-199(15)
Authors: Kim, Jinwoo; Lee, Jungwon

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Expandable indexes vs. sequential menus for searching hierarchies on the World Wide Web
pp. 201-207(7)
Authors: Zaphiris, Panayiotis; Shneiderman, Ben; Norman, Kent L.

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Technology adoption as process: a case of integrating an information-intensive website into a patient education helpline
pp. 209-222(14)
Authors: Shelton, Brett E.; Turns, Jennifer; Wagner, Tracey S.

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Book review
pp. 231-233(3)
Author: Hollands, J.G.

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