Technological coupling, job characteristics and operators' well-being as moderated by desirability of control

This study proposes that the nature of Automated Manufacturing Technology (AMT)—as reflected in the degree of 'technological coupling' and as perceived by shop floor operators in terms of new job control characteristics (timing and method control, monitoring and problem solving demand, production responsibility)—affects operators' psychological well-being (satisfaction and mental health). The study sample consisted of 216 operators of AMT equipment. Findings indicate that technological coupling is negatively related to the job characteristics of timing and method control, and to psychological well-being variables. Operators' satisfaction is positively related to problem solving, production responsibility and timing and method control. Mental health is negatively related to production responsibility. Implications for job redesign and employees selection to AMT work units are discussed. Yet, results indicate that operators' response to technological coupling is contingent upon their desirability of control (DC). For operators with low DC (as opposed to high DC) coupling conditions did not make any difference in psychological well-being.