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Meetings in a distributed group of experts: comparing face-to-face, chat and collaborative virtual environments

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Abstract:

This paper focuses on Collaborative Virtual Environments, and their potential to support work meetings for geographically distributed experts. The research question concerns the difference between face-to-face-, chat-, and CVE- meetings with regard to efficiency, communication process, problems with the technology, enjoyment and competence development. A small group of experts were observed during their natural work meetings. Six of the groups scheduled meetings were held three times in a chat environment and three times in a CVE. Results suggests that chat and CVE meetings are experienced as more task oriented than face-to-face meetings, and that avatars support turn taking and are enjoyable.

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/01449290010020693

Publication date: March 1, 2001

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tandf/tbit/2001/00000020/00000002/art00005
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