Skip to main content

Analysing 'work' in complex system tasks: an exploratory study with GIS

Buy Article:

$63.00 plus tax (Refund Policy)


It has been suggested that task analysis of humancomputer interaction could be enhanced by distinguishing 'work' actions, which perform transformations in the work domain, from preparatory or 'enabling' actions. The work/ enabling distinction is discussed alongside related ideas in work study and HCI. This study investigated methodological implications of applying the distinction to complex systems, using videotaped use of geographic information systems (GIS) in real workplaces. The study supports the prescriptive potential of the work/enabling distinction in system design and comparison, although methodological issues include the need for extra categories of behaviour to account for all interaction.

Document Type: Research Article


Publication date: 1998-07-01

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more