Boosting trainees' expectations of success through knowledge of performance norms
Authors: Hilling K. T.; Tattersall A. J.
Source: Behaviour and Information Technology, Volume 16, Number 6, 1 November 1997 , pp. 363-364(2)
Publisher: Taylor and Francis Ltd
Abstract:A field study of the role of performance norms in computer training shows that norms have an influential impact on expectations and anticipated satisfaction.
Document Type: Research article
Publication date: 1997-11-01