Boosting trainees' expectations of success through knowledge of performance norms

Authors: Hilling K. T.; Tattersall A. J.

Source: Behaviour and Information Technology, Volume 16, Number 6, 1 November 1997 , pp. 363-364(2)

Publisher: Taylor and Francis Ltd

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Abstract:

A field study of the role of performance norms in computer training shows that norms have an influential impact on expectations and anticipated satisfaction.

Language: English

Document Type: Research article

Publication date: 1997-11-01

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