Skip to main content

Experimental evaluation of dialogue styles for hybrid telephone-based interfaces

Buy Article:

$55.00 plus tax (Refund Policy)

This paper describes empirical research evaluating dialogue styles used in telephone-based interfaces that incorporate both touch-tone and speech input. Task completion time, selection frequency, proportion of spoken commands, proportion of prompt interruptions, and user preference were obtained for four different dialogue styles. These styles varied with respect to (1) prompt style (whether explicit command information was presented in prompts or not presented in prompts), and (2) presentation order (function stated first versus command information stated first in prompts). Results provide a basis for a discussion of the strengths and weaknesses of different dialogue styles and their implications for selecting a preferred style.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Document Type: Research Article

Publication date: 1996-01-01

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more