How Do Experts Assess Usability Problems? An Empirical Analysis of Cognitive Shortcuts

Authors: Lentz, Leo; De Jong, Menno

Source: Technical Communication, Volume 56, Number 2, May 2009 , pp. 111-121(11)

Publisher: Society for Technical Communication

Abstract:

Summary

Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers

Explores the issue of judging the severity of problems detected in a document evaluation

Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems

Document Type: Research article

Links for this article

http://www.ingentaconnect.com/stc/tc/2009/00000056/00000002/art00005
http://openurl.ingenta.com/content?genre=article&issn=0049-3155&volume=56&issue=2&spage=111&epage=121