How Do Experts Assess Usability Problems? An Empirical Analysis of Cognitive Shortcuts

Authors: Lentz, Leo; De Jong, Menno

Source: Technical Communication, Volume 56, Number 2, May 2009 , pp. 111-121(11)

Publisher: Society for Technical Communication

Price: $18.00 plus tax (Refund Policy)

Abstract:

Summary

Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers

Explores the issue of judging the severity of problems detected in a document evaluation

Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems

Document Type: Research article

Publication date: 2009-05-01

More about this publication?

Technical Communication, the Society's journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field's most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.
Information for Authors
Subscribe to this Title
Membership Information
ingentaconnect is not responsible for the content or availability of external websites