How Do Experts Assess Usability Problems? An Empirical Analysis of Cognitive Shortcuts

Authors: Lentz, Leo; De Jong, Menno

Source: Technical Communication, Volume 56, Number 2, May 2009 , pp. 111-121(11)

Publisher: Society for Technical Communication

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Abstract:

Summary

Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers

Explores the issue of judging the severity of problems detected in a document evaluation

Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems

Document Type: Research article

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