A Work in Process:

Author: Kastman Breuch, Lee-Ann

Source: Technical Communication, Volume 55, Number 4, November 2008 , pp. 343-356(14)

Publisher: Society for Technical Communication

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Abstract:

Summary

This study examines how a technical writing team managed the transition to single-source documentation

The team divided content about cardiac devices into hundreds of “topics” that could be repurposed for manuals

The transition to single-sourcing yielded high quality documentation but required complex document review processes

Document Type: Research article

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